The 12 back-office agents every hospital needs.
Clinical AI gets the headlines. The unrecovered hours and euros sit in the back office: meetings, letters, invoices, rosters, audits. Almost none of it touches a patient — almost all of it is done by hand. This is the map, and our honest call: where Actio delivers today, and where we coexist with your existing systems instead of replacing them.
Documentation & decisions
Meeting & decision documentation
Minutes, to-dos and history from every leadership meeting — automatically. Decisions stop evaporating between sessions.
Owner: COO / administration
Discharge-letter & correspondence QA
Checks discharge and physician letters for completeness, consistency and coding-readiness before they go out. Documentation quality — not diagnosis.
Owner: Medical controlling
Finance & revenue cycle
Supplier-invoice automation
Capture, classify, match, approve. Already live in senior care.
Owner: Finance / accounting
Coding & DRG revenue assurance
Completeness and plausibility checks on coding. Actio integrates with your coding tool rather than replacing it.
Owner: Medical controlling
MDK / denial-management
Structures medical-service audit requests and prepares appeals. Recover money you're losing.
Owner: Billing / medical controlling
Patient billing
Inpatient and outpatient billing. In Germany Actio coexists with the IS-H successor; outside Germany it's an open gap.
Owner: Patient accounting
Workforce & HR
Sick-leave & shift-replacement coordination
Finds, contacts and confirms replacements when staff call in sick — before the shift starts.
Owner: Nursing management / HR
Recruiting & onboarding admin
Applications, document checks, credential verification, onboarding paperwork.
Owner: HR
Procurement & supply
Procurement & contract management
RFQs, supplier contracts, deadline and renewal alerts.
Owner: Procurement
Compliance, quality & governance
Accreditation & audit prep
Assembles evidence for QM, accreditation and external audits from existing records.
Owner: Quality management
Compliance & data-protection documentation
Generates the DPA, works-council templates, transfer pack and TOMs per deployment. Removes procurement's biggest friction point.
Owner: Data protection / IT
Tender / RFP response drafting
Drafts responses to payer and public tenders from a reusable knowledge base.
Owner: Management
The layer underneath all twelve.
Every agent runs on the same European, sovereign foundation: EU data residency, local-first processing (on-prem option), per-hospital isolation, full audit log, no training on your data. GDPR- and EU-AI-Act-compliant by design — and not a medical device. This is the axis US vendors don't compete on.
Want the full dossier?
This architecture plus indicative savings per agent for your house. You pick which agent we build first.
Three steps to live operation.
- 01Briefing30-minute call. We understand your use case and define scope and success criteria.
- 02SetupWe provision the agent and integrate with your systems. GDPR sign-off by your IT, typically 1–2 weeks.
- 03LiveThe agent runs in your environment. Per agent, billed monthly, cancel anytime. Scale when you're ready.